1. Compliance with laws and regulations
Fast Fitness Japan Inc. (‘Company’) will comply with the laws and regulations, guidelines and this Privacy Policy relating to the protection of personal information, including the Act on the Protection of Personal Information in Japan. This Privacy Policy applies to your use of the services and product sales provided by the Company (collectively, the ‘our services’).
Please carefully read this Privacy Policy first before using any of our services or other services, (including but not limited to Anytime Fitness). When you use our services, you are deemed to have agreed to this Privacy Policy.
2. Definition of personal information
In this Privacy Policy, ‘personal information’ means information relating to a living individual that falls into one of the following categories
- A person can be identified by name, date of birth or other description contained in the information (including information that can be easily matched with other information and thereby identify a specific individual).
- Items containing personal identification codes.
3. Purpose of use of personal information
Company will obtain and use customers' personal information within the scope of the following purposes of use, except where the customer has given his or her consent or where permitted by law.
- Identification and customer management when registering for and using Company's services.
- Contacting and informing customers and providing after-sales service.
- Provision of our services and dispatch of products for sale, etc.
- Advertising, sales, provision of information and marketing, as well as research, analysis and study for these purposes.
- Providing, soliciting, advertising and marketing our services and products according to customers' interests, etc. based on analysis of their attributes and behavioural history.
- Campaigns, sweepstakes plans, questionnaires and monitoring and other events.
- Settlement, billing or refunds in relation to our services.
- Provision of login functions on the Company's website.
- Development, improvement, quality improvement and maintenance of our services.
- Responding to enquiries, etc.
- Provision of information to third parties in accordance with this Privacy Policy.
- Prevention of and response to fraudulent or inappropriate acts.
- Other purposes incidental to the above purposes of use.
4. Acquisition of personal information
In addition to the matters required by law, the personal data we obtain from customers are as follows
- Customer name, age, gender, date of birth, address, telephone number, place of work, place of study, emergency contact, family structure, e-mail address, photograph and other information relating to the customer.
- Information relating to payment and payment methods (including financial institution account numbers, credit card numbers and information relating to electronic money).
- Information such as entry history of each branch, security camera images in the branch, etc.
- Information on documents such as driver's licenses, passports, health insurance cards, certificates of residence and other documents that prove the customer's status, which are presented by the customer
- Other information required for attendance and participation in various programs, etc.
- Information for the provision of our services (including purchases on our website or in each branch, entries to campaign programs, etc.) used by customers and information about the relevant transactions.
- Information on the use and purchase history of our services.
- Login information (identifier, account ID and password, name and email address)
- Customer behavioral and location information obtained through the use of information communication terminals and cookies and other tracking technologies (including information on the model identification and operating system, information on internet connections, location information, referrers, IP addresses, URLs browsed and time stamps relating to the date and time of browsing, other server log information, information on products or services displayed or searched for, etc.).
5. Restrictions on provision to third parties
Company will not provide or disclose to third parties any personal information of customers handled by Company without the prior consent of the customer, except in the following cases
- When required by law
- When it is necessary for the protection of the life, body or property of a person and it is difficult to obtain the consent of the customer
- When it is particularly necessary for improving public health or promoting the sound growth of children and it is difficult to obtain the consent of the customer
- When it is necessary to cooperate with a government organization, a local authority or a person or entity entrusted by one in executing the affairs prescribed by law, and obtaining the consent of the customer is likely to impede the execution of the affairs concerned.
6. Co-use of personal information
Notwithstanding the above-mentioned ‘5. Restrictions on provision to third parties’, Company will co-use personal data as follows.
- Purpose of use.
Purposes stated in ‘3. Purposes of use of personal data’.
- Items covered
Items stated in ‘4. Acquisition of personal information’
- Management representative
Shinjuku Island Wing 10F, 6-3-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo
Fast Fitness Japan Inc.
Kiyoaki Yamabe, President and Representative Director
- Scope of the parties co-using the information
- The master franchisors of our brands (‘Anytime Fitness Franchisor LLC’ and ‘The Bar Method Franchisor LLC’) and the parent company of such master franchisors (‘Self Esteem Brands LLC’)
- Each franchisee (corporate or individual) operating our branded branches (including but not limited to Anytime Fitness).
7. Outsourcing of personal information
In order to facilitate the smooth operation of our business and provide better services to customers, Company may outsource customer personal information to customer management system providers or payment outsourcing companies, to the extent necessary to achieve the purposes of use listed in ‘3.
In addition, Company may outsource credit card payment services for customer charges, etc. to a payment service outsourcing company. In this case, the payment outsourcing company may request the customer to provide personal information.
8. Management and protection of personal information
When handling personal information, Company will appoint a person responsible for its management, maintain the accuracy of the information based on customer notifications and other information, manage the information appropriately and strictly, and strive to prevent the information from leaking outside the Company. In addition, Company shall implement appropriate and reasonable levels of organizational, physical, personnel and technical safety measures to protect personal information against risks such as unauthorized external access or loss, destruction or falsification. Company will dispose of or erase personal information without delay when the purpose for which it is used has been achieved.
9. Safety control measures
Company takes each of the following measures as necessary and appropriate to ensure the safe management of the personal data
(Organizational safety control measures)
- Efforts are made to maintain an organizational structure for the safe management of personal information, such as by appointing a person responsible for personal information management in each department within the company.
- Handling rules, preventive measures, monitoring and safety measures are in place to prevent unauthorized access to, loss, alteration or leakage of personal information of customers.
- In the unlikely event of a leakage of personal information, the organizational structure ensures that the responsible person is immediately informed, the Personal Information Commission (the authority) is informed and the customer is notified as required by law, to ensure a quick response and recovery.
- Each of the above measures will be regularly inspected and reviewed as appropriate.
(Human safety control measures)
- All employees are informed of the protection of personal information through necessary training and other measures, and are provided with the necessary and appropriate supervision to ensure the safe management of personal information.
- The obligation to maintain the confidentiality of personal information is stipulated in the employment regulations and ensured by employees.
(Physical safety control measures)
- The rooms of the departments that handle personal information are not easily accessible to anyone other than the person handling the information.
- Media and documents that record personal information are stored in a lockable cabinet within the company and, if they are carried around, a password is set and measures are taken to prevent theft, such as placing them in a locked bag, etc.
- The person responsible for deleting personal information or disposing of equipment or media on which personal information is recorded confirms the deletion or disposal.
(Technical safety control measures)
- Equipment and employees handling personal data are identified, and employees with legitimate access rights are identified by user account control functions on the equipment.
- The operating systems of devices that handle personal information are kept up-to-date and the latest security software is installed.
- When files containing personal information are sent by e-mail or other means, passwords are set and encrypted.
10. Disclosure, correction, addition or deletion of content, cessation of use and erasure of personal information
If a customer wishes to make a request for disclosure (notification of purpose of use, disclosure, correction, addition, deletion, suspension of use or suspension of provision to third parties of personal information or records provided to third parties) in relation to personal information or records provided to third parties held by Company, please contact Company via the telephone number in section 14. Contact details. If a customer requests that his/her personal data be verified or corrected, Company will, as necessary, investigate the matter without delay and, based on the results, respond promptly within reasonable and necessary limits.
In some cases, the identity of the person may be confirmed during the various procedures. Also, a fee may be charged, so please inquire about the details of this fee using the telephone number in 14. Contact details.
11. Supervision of contractors
Where personal information is outsourced to third parties in accordance with this Privacy Policy, Company will require and supervise the outsourced party to strictly manage the personal information.
12. Change
Company shall only change the purpose of use of personal data if the purpose of use is reasonably considered to be relevant to the purpose of use before the change. If the purpose of use is changed, Company shall notify or publicly announce the changed purpose in the manner prescribed by Company.
Company may also change this Privacy Policy, in which case the change will be deemed to have been made by posting the changes on this page.
13. Disclaimer
Although the websites of our services contain links to websites of other companies, we are not responsible for the content of such websites with regard to the protection of personal data and other matters.
14. Contact details
The contact office for questions, comments and complaints about the handling of personal data is as follows.
Shinjuku Island Wing 10F, 6-3-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo
Customer Service Office, Fast Fitness Japan Inc.
03-6279-0231
Opening hours: Weekdays 10:00-17:00 *Except New Year holidays.
Revised DD September 2024.
Indication of business operator handling personal information
Shinjuku Island Wing 10F, 6-3-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo, Japan
Fast Fitness Japan Inc.
Representative Director and President Kiyoaki Yamabe
Please note, some of the information described above is mandatory for the performance of certain services, and if not provided, you may not be able to utilize or participate in some of our online services or features.
How We Use Information
In addition to the purposes and uses described above, we use information in the following ways:
- To identify you when you visit our websites or any of our locations.
- To provide products and services or to process returns or refunds.
- To process payments (using a third-party payment processing vendor).
- To create and manage your account and/or membership
- To improve our websites, mobile applications, services, and product offerings.
- To conduct analytics and research.
- To communicate with you, such as to respond to and/or follow-up on your requests, inquiries, issues, or feedback.
- To send you electronic communications you have requested, such as text messages, push notifications, notifications through our mobile application or through your mobile device.
- To send marketing and promotional materials including information relating to our products, services, sales, or promotions, or those of our business partners.
- To develop and display content and advertising tailored to your interests and preferences.
- To detect and protect against malicious, deceptive, fraudulent, or illegal activity, including violation of our policies and terms and conditions, security incidents, and harm to the rights, property, or safety of our company and our users, employees, or others.
- To debug, identify and repair errors that impair existing intended functionality of our website and services.
- To comply with our legal or regulatory obligations, to establish or exercise our rights, and to defend against a legal claim.
- For internal administrative purposes, as well as to manage our relationships.
- For such other purposes as you may consent (from time to time).
Although the sections above describe our primary purpose in collecting your information, in many situations we have more than one purpose. For example, if you complete an online purchase, we may collect your information to perform our contract with you, but we also collect your information as we have a legitimate interest in maintaining your information after your transaction is complete so that we can quickly and easily respond to any questions about your order. As a result, our collection and processing of your information is based in different contexts upon your consent, our need to perform a contract, our obligations under law, and/or our legitimate interest in conducting our business.
To the extent we maintain and use personal information in a deidentified form, we will not attempt to reidentify the information, except for the purpose of determining whether our deidentification processes satisfy our legal obligations.
How We Share Information
In addition to the specific situations discussed elsewhere in this Privacy Notice, we may disclose personal information in the following situations:
- Affiliates and Acquisitions. We may share information with our corporate affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control). If another company acquires, or plans to acquire, our company, business, or our assets, we will also share information with that company, including at the negotiation stage.
- Franchisees and Business Partners. We may share information with our franchisees, or other business partners with whom we collaborate or work with to provide specific services to you.
- Other Disclosures without Your Consent. We may disclose information in response to subpoenas, warrants, or court orders, or in connection with any legal process, or to comply with relevant laws or regulations. We may also disclose your information in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies.
- Partner Promotion. We may offer contests, sweepstakes, or other promotions with third-party partners. If you decide to enter a contest, sweepstakes, or promotion that is sponsored by a third-party partner, the information that you provide will be shared with us and with them. Their use of your information is not governed by this Privacy Notice.
- Service Providers. We may share your information with service providers. Among other things service providers may help us to maintain our website and/or mobile applications, conduct analytics, administer surveys, provide technical support, process payments, assist with customer services, and manage direct marketing programs on our behalf.
- Other Disclosures with Your Consent. We may disclose your information to other third parties when we have your consent or direction to do so.
Your Choices
Some jurisdictions give you a right to make the following choices regarding your personal information:
- Access To Your Personal Information. You may request access to your personal information or confirmation that we have information about you. In certain limited circumstances, you may also request to receive access to your data in a portable, machine-readable format.
- Changes To Your Personal Information. You may ask us to correct information that is inaccurate or incomplete. Note that we may keep historical information in our backup files as permitted by law. We rely on you to update and correct your personal information. You may edit or deactivate your account information or account at any time by signing into your account on the website or mobile application and navigating through your settings. If our website or mobile application does not permit you to update or correct certain information, you can contact us at the address described below in order to request that your information by modified.
- Deletion Of Your Personal Information. You may request that we delete your personal information. If required by law, we will grant a request to delete information, but you should note that in many situations we must keep your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, or for another business purposes.
- Opt-out of Sharing for Targeted Advertising. You may opt-out of online tracking based targeted advertising (e.g., cookies) by clicking the Cookie Settings. Please note that if you change browsers or computers, or if you clear your browser’s cache, you may need to click the link again to apply your preference. You may also opt-out of other forms of targeted advertising (such as using your information for lookalike audiences) by submitting a request via the “Do Not Sell or Share My Information” button in our online portal.
- Objection to or Restriction of Certain Processing. In certain limited circumstances, you may object to or restrict our processing of your personal information.
- Revocation Of Consent. Where we process your personal information based upon consent, you may revoke consent. Please note, if you revoke your consent for the processing of personal information then we may no longer be able to provide you services.
- Online Tracking. We do not currently recognize the “Do Not Track” signal.
- Promotional Emails. You may choose to provide us with your email address for the purpose of allowing us to send free newsletters, surveys, offers, and other promotional materials to you, as well as targeted offers from third parties. You can stop receiving promotional emails by following the unsubscribe instructions in emails that you receive. If you decide not to receive promotional emails, we may still send you service related communications.
- Promotional Mailings. If at any time you do not want to receive offers and/or circulars from us you can remove yourself from our mailing lists by emailing us (our contact information is below) with “NO SNAIL MAIL” in the subject line along with your name, address, and zip code. Please note that our mailings are prepared in advance of their being sent. Although we will remove your name from our mailing list after receiving your request, you may still receive mailings from us that had been initiated prior to your name being removed.
- Promotional Text Messages. If you receive a text message from us that contains promotional information you can opt-out of receiving future text messages by replying “STOP.”
Please note, not all of the rights described above are absolute, and they do not apply in all circumstances. In some cases, we may limit or deny your request because the law permits or requires us to do so, or if we are unable to adequately verify your identity. We will not discriminate against individuals who exercise their privacy rights under applicable law.
Submitting Requests
You may exercise the rights described above through our online portal or by contacting us as indicated in the “Contact Information” section below. If you are a California resident, you may also call our toll-free number at 1-888-297-7879. If we refuse to honor a request, you may appeal our refusal by contacting us with the subject line “Appeal.”
Note that, as required by law, we will require you to prove your identity. We may verify your identity by phone call or email. Depending on your request, we will ask for information such as your name, email address, telephone number and studio location. Following a request, we will use reasonable efforts to supply, correct or delete personal information about you in our files.
Authorized Agents
In some circumstances, you may designate an authorized agent to submit requests to exercise certain privacy rights on your behalf. If you are an authorized agent submitting a request on behalf of an individual, you must attach a copy of a completed Authorized Agent Designation Form indicating that you have permission to act on another person’s behalf.
How We Protect and Retain Information
No method of transmission over the internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of a breach to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.
Some of our websites and mobile applications permit you to create an account. When you do you will be prompted to create a password. You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else that has obtained your password, whether or not such access or use has been authorized by you. You should notify us of any unauthorized use of your password or account.
We retain your personal information for only as long as necessary to fulfil the purposes outlined in this Privacy Notice, including for the purposes of satisfying any legal, accounting, or reporting requirements, unless a longer retention period is required or permitted by law. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure of the information, the purposes for which we obtained the information and whether we can achieve those purposes through other means, as well as applicable legal requirements.
Transmission Of Information To Other Countries
As a multi-national company, we transmit information between and among our affiliates. As a result, your information may be processed in a foreign country where privacy laws may be less stringent than the laws in your country. Nonetheless, where possible we take steps to treat personal information using the same privacy principles that apply pursuant to the law of the country in which we first received your information. By submitting your personal information to us you agree to the transfer, storage, and processing of your information in a country other than your country of residence including, but not necessarily limited to, the United States.
We rely on Standard Contractual Clauses established by the European Commission for the cross-border transfer of personal information from the European Union and Switzerland to the United States. We also rely on the International Data Transfer Agreement established by the United Kingdom’s Information Commissioner’s Office, for the cross-border transfer of personal information from the United Kingdom to the United States. If you would like further information related to our use of Standard Contractual Clauses or International Data Transfer Agreement/s, please feel free to contact us using the information within the Contact Information section below.
Third-Party Applications/Websites
For your convenience, we may provide links to websites and other third-party content or services that we do not own or operate. The websites and third-party content to which we link may have separate privacy notices or policies. Please note, we have no control over the privacy practices websites, or services that we do not own. We encourage you to review the privacy policies of any third-party website or application for details about such third party’s privacy practices.
Changes To This Privacy Notice
Our Privacy Notice includes an “effective” and “last updated” date. The effective date refers to the date that the current version took effect. The last updated date refers to the date that the current version was last substantively modified.
Children
Our websites and online services are not intended for children under the age of 13 and we do not knowingly collect personal information from children under age 16, without parental consent. Children under the age of 13 should not provide their personal information to us.
If you have any questions, comments, or complaints concerning our privacy practices, or if you need to access this Privacy Notice in an alternative format due to having a disability, please contact us at the appropriate address below. We will attempt to respond to your requests and to provide you with additional privacy-related information.
support@barmethod.com
The Bar Method Franchisor LLC
Attention: Privacy Department
111 Weir Drive
Woodbury, Minnesota 55125
If you are not satisfied with our response, and are in the European Union or United Kingdom, you may have a right to lodge a complaint with your local supervisory authority.
Additional Information For California Residents
California law requires us to disclose the following additional information related to our privacy practices. If you are a California resident, the following privacy disclosures apply to you in addition to the rest of the Privacy Notice.
- California Shine the Light. If you would like more information concerning the categories of personal information (if any) we share with third parties or affiliates for those parties to use for direct marketing, please submit a written request to us using the information in the Contact Information section above.
- California Notice of Financial Incentive. We offer programs that provides certain perks, such as rewards, discounts, and exclusive offers (the “Loyalty Programs”). When you sign up for a Loyalty Program, we may ask you to provide your name, email address, and in some cases your telephone number. Under California law, our Loyalty Programs might be interpreted as “financial incentive” programs as they involve the collection of personal information. We do not assign a monetary value to the information we collect. Based on our reasonable estimate, the value of your personal information to us is related to the value of the expense related to the offer. This value is based on the expense related to offering those free or discounted products or services. You may withdraw from participating in a Loyalty Program at any time by contacting us at the address described in the Loyalty Program terms and conditions. Visit the applicable loyalty program terms to view full program rules, including how to join.
- Notice of Collection. The table below describes the categories of personal information we collect, disclose for a business purpose, and “share” for purposes of cross-context behavioral advertising (as those terms are defined by California law). Please note, in addition to the recipients identified below, we may disclose any of the categories of personal information we collect with government entities, as may be needed to comply with law or prevent illegal activity. We do not “sell” your personal information for money. As discussed elsewhere in the Privacy Notice, we use cookies and similar tracking technologies for purposes of targeted advertising. For more information, please refer to the Cookie Settings. For details regarding how we use personal information, please see the Information We Collect section of the Privacy Notice. For information regarding how long we retain personal information, please refer to the How We Protect and Retain Information section of the Privacy Notice.
How You May Exercise your Privacy Rights
Consumers in the state of Washington have the following rights:
- To confirm whether an entity is collecting, sharing, or selling consumer health data and to access such data (along with a list of all third parties and affiliates with whom the entity has shared or sold the consumer health data and an active email address or other online mechanism for contacting these third parties)
- To withdraw consent, and
- To request deletion of consumer health data, including information shared or processed by affiliates, processors, contractors, or other third parties ,as well as archived or back-up systems.
We have 45 days to respond to your request for access or to withdraw consent, and 30 days to respond to an authenticated deletion request. Note that we will require you to prove your identity. We may verify your identity by phone call or email. Depending on your request, we will ask for information such as your name, email address, telephone number and studio location.
You may exercise the rights described above through our online portal. or by contacting us as indicated directly below. If we refuse to honor a request, you may appeal our refusal by contacting us with the subject line “Appeal.”
privacy@sebrands.com
The Bar Method Franchisor LLC
Attention: Privacy Department
111 Weir Drive
Woodbury, Minnesota 55125
Effective Date: March 31, 2024
Last Update: March 31, 2024